Nadia faux leather bar stools set of 2

ORDER CONFIRMATION

After you place your order, you will receive an order confirmation email that confirms we have received your order and payment. If you do not receive your order confirmation within 30 minutes of placing your order, please Contact Us to help.

DELIVERY TIMEFRAMES

We ship most of our items from Melbourne, VIC and ship some of our items from warehouses in NSW and QLD. Please refer to the 'Delivery' tab on the product page for the estimated delivery timeframes specific to that product.

As we use 3rd party couriers, we’re unable to arrange delivery on a specific day or time. Once your order has been dispatched, you can contact your courier and request specific delivery instructions (at the courier's discretion).

DELIVERY DISPATCH & TRACKING

Your order will be dispatched within 1-3 business days from when your order was placed. Once dispatched, you will receive an email with your shipping tracking information which can be used to track the progress of your delivery.

DELIVERED WITH TRUSTED NATIONAL COURIERS

To ensure orders are delivered to our customers as fast and safely as possible, we use trusted national couriers Australia Post, Toll, Aramex and others.

ACCEPTING DELIVERY

To ensure your order arrives with you safely, a signature may be required to accept your delivery. If you miss your delivery, your courier will leave further delivery or collection instructions.

Bar Stool Home is not liable for any loss or damage as a result of Authority To Leave arrangements, made between the customer and the courier, to leave packages unattended.

We're unable to deliver to some PO Box or Parcel Locker addresses and will advise customers if there are any issues.

PARTIAL DELIVERIES

All orders are dispatched in full (unless otherwise communicated). It's not unusual for our couriers to partially deliver packages on separate deliveries/days. Please refer to your shipping tracking for more information, and Contact Us if you still need some help.

RETURNED TO SENDER

For all items that are Returned To Sender due to incorrect or incomplete delivery information, or are unclaimed, we will make contact with you to confirm your preferred option. Please refer to our Returns & Refunds Policy for more information including terms and conditions.

*UNDELIVERABLE POSTCODES

We would love to be able to deliver all of our items everywhere, but unfortunately, there are some postcodes we're unable to deliver selected items.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If a return is a change of mind return 10% restocking fee will be charged and the Customer will pay for the shipping

To start a return, you can contact us at jatindhamija.31@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at jatindhamija.31@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jatindhamija.31@gmail.com.